Your Partner for Organizational Success

Business Challenge

With 90 offices across the United States, this major insurance claims broker was having difficulty hiring consistently competent claims adjusters.  As a result claims were being handled inconsistently across the organization creating problems for management and costing their clients money.

Solution

HRSG deployed their proprietary i-SkillSuite® software across all 90 offices.  The competency dictionary and profiling module allowed the organization to define the skills required of fully competent claims managers.  The interview module allowed the organization to manage the selection process by creating a standardized procedure and competency-based interview guides that were available to all hiring managers on line.

Key Benefits

The software made the creation of standardized interview guides quick and simple, and created a consistent selection process. 

The quality of new hires was greatly increased, as their handling of claims significantly improved. The number of bad hires was reduced by as much as 50%.

This company anticipates a savings of almost $1,000,000 over the next two years due to improved hiring decisions and productivity of new hires.

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